Shipping policy

Thank you for shopping with us! We are committed to providing a fast, reliable, and transparent delivery experience. Please review our shipping policy before placing your order.

1. Shipping & Order Processing

All orders are processed and shipped from our U.S. fulfillment center.

Same-Day Processing: Orders placed during business-day processing hours are processed on the same business day.

24-Hour Dispatch: Orders are generally dispatched within 24 hours of processing, excluding weekends and U.S. public holidays.

Business Days: Monday–Friday, excluding U.S. public holidays.

Order Confirmation: Provided once payment is successfully completed.

Shipping Confirmation: Tracking information is provided once your order ships.

Orders placed outside business hours, on weekends, or on public holidays will begin processing on the next business day.

Please Note: Our 24-hour dispatch timeframe refers to shipment, not delivery. Processing and dispatch times may be affected by exceptional circumstances.

2. U.S. Delivery Times

We work with trusted carriers, including USPS, UPS, FedEx, and other approved shipping providers.

Standard U.S. Shipping: Typically 3–5 business days after shipment.

Order Dispatch: Generally within 24 hours of processing on business days.

Remote Locations: Alaska, Hawaii, Puerto Rico, and other non-contiguous U.S. destinations may require additional delivery time.

Please Note: Delivery times are estimates and may vary due to carrier delays, weather conditions, peak shipping periods, or circumstances beyond our control.

3. Shipping Costs

We offer FREE standard shipping on all U.S. orders, with no minimum purchase required.

Free Standard Shipping: Available for U.S. orders.

No Minimum Order: No minimum purchase amount required.

Additional Shipping Options: Any optional expedited shipping fees will be displayed at checkout.

Transparent Pricing: All applicable charges are disclosed before payment.

We are committed to providing reliable shipping without unexpected fees.

4. Order Tracking

Once your order has shipped, tracking information will be provided so you can monitor your delivery.

To track your order:

Find Your Tracking Number: Check your shipping confirmation.

Visit the Carrier's Website: Open the carrier's official tracking page.

Track Your Package: Enter your tracking number to view delivery updates.

Please Note: Tracking information may take 24–48 hours to become available after shipment.

If tracking updates are delayed for an extended period, please contact our customer support team.

5. Taxes & Duties

For orders shipped within the United States:

Import Duties: Domestic shipments generally do not incur import duties.

Sales Taxes: Applicable state and local sales taxes will be displayed at checkout.

Additional Charges: Any applicable charges will be disclosed before payment.

6. Shipping Address Accuracy

Please ensure your shipping information is accurate and complete before placing an order.

Required details include:

Full name

Complete street address and apartment number, if applicable

City, state, and ZIP code

Valid contact phone number

Incorrect or incomplete shipping information may cause delivery delays or returned packages.

Address Changes: Please contact customer support as soon as possible. We will make reasonable efforts to update your address before shipment, but changes cannot be guaranteed once processing has begun.

7. Delivery Delays

Although we strive to deliver orders promptly, occasional delays may occur due to:

Carrier service disruptions

Severe weather conditions

Peak holiday shipping periods

Incorrect shipping information

Other unforeseen circumstances

If your shipment is significantly delayed, please contact customer support.

We will assist with tracking investigations and provide available delivery updates.

8. Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

We recommend reporting visible shipping damage within 48 hours of delivery to help resolve the issue quickly. Reporting after 48 hours does not automatically invalidate an otherwise eligible claim.

Please provide:

Order Number: Your purchase reference number.

Packaging Photos: Clear images showing visible damage.

Product Photos: Images showing the damaged product.

Issue Description: A brief explanation of the problem.

For approved claims, we will arrange an appropriate replacement or refund at no additional cost, in accordance with our Return & Refund Policy.

9. Delivered but Not Received

If your tracking information shows "Delivered" but you cannot locate your package:

Check your porch, mailbox, and surrounding delivery areas.

Ask household members or neighbors.

Contact building management, if applicable.

Review delivery photos and carrier notifications.

If your package remains missing, please contact customer support.

We will assist with a delivery investigation.

10. Lost Packages

If your package appears lost during transit, please contact our customer support team with your order number and tracking information.

We will work with the shipping carrier to investigate the issue.

If the package is confirmed lost, we will arrange an appropriate replacement or refund at no additional cost, in accordance with our applicable policies.

11. Refused or Undeliverable Packages

If a package is returned due to an incorrect address, refusal of delivery, or failure to receive the shipment:

Additional Fees: Return or reshipping fees may apply where permitted by law.

Refund Adjustments: Refunds may be adjusted for applicable shipping costs where permitted.

Our Responsibility: No additional fees will be charged when the delivery issue results from our error.

12. Order Changes & Cancellations

Need to change or cancel your order? Please contact customer support as soon as possible.

Before Shipment: We will make reasonable efforts to accommodate changes or cancellations.

After Shipment: Orders generally cannot be modified or canceled once dispatched.

Returns: Delivered orders may qualify for returns under our 60-Day Return & Refund Policy.

Please review our Return & Refund Policy for complete eligibility requirements.

13. Returns & Product Warranty

We are committed to providing dependable products and customer support.

60-Day Money-Back Guarantee: Eligible orders may be returned within 60 days of delivery under our Return & Refund Policy.

Return Shipping Covered: We cover standard return shipping costs for approved returns under our return policy.

3-Year Product Guarantee: Eligible products are covered by our 3-year product warranty.

• Free Replacement: Approved warranty claims involving covered product defects qualify for free replacement according to our warranty terms.

Please refer to our Return & Refund Policy and Warranty Policy for complete coverage, exclusions, and claim procedures.

14. Customer Support

We're here to help with shipping, tracking, returns, and delivery questions!

Please contact our customer support team through the contact options available on our website.

Response Time: Usually within 1 business day.

Support Requests: Please include your order number and a brief description of your inquiry.

Our team will do its best to assist you promptly and resolve any concerns.

Thank you for choosing us! We appreciate your trust and look forward to serving you.